Catawiki and Cover Genius partner to simplify shipping protection for premium objects

Through this partnership, Catawiki sellers can now conveniently purchase insurance directly within the platform’s shipping process.

“Insurancing collectibles or rare objects during shipment has often been a complex process, reliant on carrier-specific policies,” remarked Barney Pierce, interim chief business officer, EMEA and APAC, at Cover Genius. “By teaming up with Catawiki, we’re streamlining the process for sellers to safeguard their valuable items and provide peace of mind as they ship them to buyers worldwide.”

“We’re consistently striving to enhance the user experience on Catawiki,” stated Janet Baireva, vice president product at Catawiki. “This partnership enables us to offer our sellers the most straightforward and efficient way to safeguard their objects during shipment. Sellers benefit from a streamlined process, avoiding convoluted claims procedures and boosting customer satisfaction.”

The embedded insurance solution is powered by Cover Genius’ global distribution platform, XCover. It features a seamless claims process that accelerates finalisation, with same-day payments or reimbursements for approved parcel claims. Payment processing is instantaneous in over 90 currencies, and Cover Genius’ streamlined approach is up to 20% more affordable than traditional logistics carriers. This efficient process, leading to an industry-leading post-claims NPS of +65, contributes to greater seller satisfaction and repeat business.

Sellers can select the customised XCover protection plan tailored to their needs directly within the shipping process for premium objects. The platform manages the entire claims experience, from policy purchase to administration to payout, ensuring a hassle-free process for sellers and buyers alike. This global solution supports all types of packages shipped for the extensive range of premium objects available on Catawiki.

By partnering with Cover Genius and integrating XCover’s embedded protection into the Catawiki platform, sellers can concentrate on their expertise in sourcing and curating unique items, while Catawiki continues to provide a secure and convenient marketplace for collectors and aficionados worldwide.