AXA partners with CoverGo to revolutionise health claims processes

This strategic collaboration harnesses advanced technology to enhance efficiency and expand the use of technology within the health insurance system.

The partnership with CoverGo allows AXA to enhance the efficiency of its health insurance services, providing customers and AXA network partners with a better experience. CoverGo’s modular architecture offers flexibility within existing systems and can be easily scaled into a full-fledged healthcare insurance system.

Furthermore, the platform’s claims module enables digital claims submission and adjudication, resulting in faster payment. Both parties hope that the digital claims handling and processing will also reduce fraud, waste, and abuse – creating opportunities for up-selling and cross-selling various AXA products.

Claude Seigne, the CEO of AXA Thailand General Insurance, believes the collaboration is a pivotal strategy for AXA. He explained that the partnership “helps streamline and expedite the coordination process with hospitals, significantly reducing the time required to handle various documents for quicker and higher-quality treatment for individuals in need.”

Tomas Holub, founder & CEO of CoverGo, said: “We are delighted to assist AXA on their journey towards digital transformation. AXA has committed to digitising and streamlining its health insurance ecosystem in an efficient and scalable way using CoverGo’s no-code insurance platform.”

With this adoption of the CoverGo platform, AXA solidifies its commitment to leveraging advanced technology and digital solutions to improve its health claims processes and enhance customer satisfaction.