SPLICE Software and Sapiens partner to transform NPS survey integration for life and annuity insurance

The integration of SPLICE’s Thrive NPS survey solution and Sapiens’ ApplicationPro and IllustrationPro platforms will enable insurers to:

• Automatically distribute NPS surveys via text, email, or call, making the survey process effortless for policyholders.
• Analyse feedback in real time, enabling insurers to make immediate and informed decisions.
• Tailor survey questions and designs to reflect their brand identity and goals, enhancing customer engagement.
• Smoothly integrate customer data from the ApplicationPro and IllustrationPro platforms, facilitating data-driven decision-making and strategic enhancements.
• Prioritise data security and compliance, ensuring communication channels comply with relevant regulations.

The solution is designed to help life and annuity insurance providers heighten customer satisfaction, identify areas for improvement, and foster sustainable business growth.

“We are delighted to join forces with Sapiens to provide this integrated NPS survey solution to life and annuity insurance providers,” says Tara Kelly, CEO and founder of SPLICE. “By combining SPLICE’s customer communication management solutions with Sapiens’ industry expertise, we are delivering a comprehensive tool that will help insurers gain deeper insights into their customers and drive positive changes in their operations.”

Jennifer Smith, VP L&A of product strategy North America of Sapiens, adds, “This partnership adds another layer of value for insurance providers, empowering them with enhanced customer insights and operational efficiency, further solidifying Sapiens’ intention to bring enhanced value to the insurance industry.”